Ratings & Reviews

Customer satisfaction is always our top priority, and it shows in the nice things people say.



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Average Rating by Shutl customers


out of 5

Who would recommend Shutl?


Of 47,892 feedbacks

Fastest delivery ever:


Recent Reviews

The service is excellent, I received a phone call advising there was a delay due to traffic problems which I thought was very good customer service. My parcel arrived early than anticipated. Thank you

Mrs, about 4 hours ago from Ormskirk

First time user of Shutl and will definitely be using again. 5 star delivery with a 5 Star delivery driver!!

Megan, about 12 hours ago from Burton-on-Trent

Dissapointed to pay for what I would consider a premium service on the face of it only to receive a headache service in the end. The delivery was eventually completed successfully and on time but I don't feel that receiving 6 calls from the driver for things ranging from "Can you phone the retailer and ask them to bring the product out to me as i can't park here" (my words as his were less intelligible) to the retailer being passed over to confirm I made this order for delivery and not collect in store (probably a disconnect between the order system of the retailer and Shutl), and finally requesting I exit my office to collect the delivery from the driver in person rather than him step out of his car to make the delivery to our reception. Considering the money charged for this express service I would have expected to not have been involved in the actual carrying out of the delivery and to simply receive my package as ordered. An outcome I would have been very happy with and which would have resulted in a much more positive review. I won't be recommending Shutl to anyone based on this experience.

Ray, about 14 hours ago from London

I ordered some Hotel Chocolat items to thank my colleagues. The order was processed at 11.46 with Hotel Chocolat and delivered by Shutl to my work place in less than an hour. Amazing!

Julie, about 15 hours ago from London


Jolita, about 16 hours ago from Ilford

Excellent service from order to delivery

Rebecca, about 16 hours ago from Birkenhead

Good that you can booked an hour timed slot. My package was booked to arrive between 7 and 8pm. It arrived at 7pm exactly.

Kim, 1 day ago from London


Mrs, 1 day ago from Coventry

Excellent service, extremely fast and reliable. Delivery driver walked up 2 flights of stairs and handed it to me in my office when he could have just left it in the branch. What a super star! Was very impressed. Will definitely use you again and best experience of online delivery ever. Thank you Shutl!!

Alicia, 1 day ago from Bournemouth

Fast efficient and friendly service

Peter, 1 day ago from Nottingham