eBay delivery powered by Shutl

Delivery made easy

eBay delivery powered by Shutl is a new hassle-free delivery service that helps you send your item in just a few clicks straight from eBay.

Shutl logo black

No hassle

Arrange your delivery in just two clicks and we'll take care of uploading tracking details to eBay.

Get peace of mind from simpler pricing with broader weight bands.

Great value

Enjoy competitive rates from a range of UK carriers.

Prices start from just £2.75.
See our rates

Convenient

Choose from thousands of drop-off locations or book a collection.
See our drop-off locations

Pay for all your eBay delivery powered by Shutl costs via PayPal in a single monthly invoice.

In good hands

If anything goes wrong, Shutl will be on hand to deal with any queries from you or your buyers.

Benefits

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Tracking

Tracking included in all services. Tracked delivery gives you enhanced seller protection.

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Drop-off

Pick from more than 13,000 drop-off locations across the UK.

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Collection

Get parcels collected from where you are.

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No printer required

We'll email a barcode - just show it at the parcelshop where they'll print the label and send the parcel for you.

Rates and Drop-off locations


eBay delivery - Shutl 3-5 days See Hermes drop-off locations

Hermes 0kg - 2kg small 0kg - 2kg medium 2kg - 5kg 5kg - 10kg 10kg - 15kg
Drop-off Promo rates * £2.75   £3.94   £5.52 £5.29* £7.32 £5.29* £9.72 £5.29*
Collection £3.19 £4.25 £5.88 £7.68 £9.90

Add proof of delivery for £1.00

Standard compensation included: £25

(*) Promotional prices for drop-off services only, valid between 18 June - 01 July inclusive.


See Collect Plus drop-off locations

CollectPlus 0kg - 2kg small 0kg - 2kg medium 2kg - 5kg 5kg - 10kg 10kg - 15kg
Drop-off £4.70 £4.70 £5.98 £8.08 Not available

Add proof of delivery for £1.00

Add print in store for 30p

Standard compensation included: £25



eBay delivery - Shutl 2 days See Collect Plus drop-off locations

CollectPlus 0kg - 2kg small 0kg - 2kg medium 2kg - 5kg 5kg - 10kg 10kg - 15kg
Drop-off £5.35 £5.35 £7.06 £9.10 Not available

Add proof of delivery for £1.00

Add print in store for 30p

Standard compensation included: £25


eBay delivery - Shutl 1 day See UPS drop-off locations

UPS 0kg - 2kg small 0kg - 2kg medium 2kg - 5kg 5kg - 10kg 10kg - 15kg
Drop-off £5.35 £5.55 £5.65 £5.75 £6.49

Standard compensation included: £60

FAQS

How do I start using eBay delivery powered by Shutl?

Choose the Shutl service when listing your item. Once the item is sold log onto My eBay and go to the Sold page. Select Print postage label next to your sold item waiting for dispatch and you'll be taken to eBay delivery powered by Shutl. See our FAQs for more information.

What happens if my parcel is bigger or heavier than declared?

The parcel will still be delivered. Shutl will charge an additional amount equivalent to the difference between the price of the label you purchased and the price of the correct sized label. We will also charge an administration fee. These additional charges will appear on your next monthly invoice. See our FAQs for more information.

How do I pay for my delivery?

To make payments as easy as possible, you'll need to set up a PayPal billing agreement with Shutl to automate the payment for monthly invoices. It's just a few easy steps and you only need to do this once.

How many times will the courier try to deliver to my buyer?

The courier will make up to 3 delivery attempts. If a delivery attempt fails, the courier will leave a card at the recipient's address indicating that they have tried to deliver the item.

What if I want to cancel a label?

There is no need to cancel a label. You'll only be charged for labels when you actually use them, so if you print a label and don't use it, we won't charge you.

Can I make a claim for my parcel?

If your buyer makes a claim for lost or damaged items on eBay when the contents of your parcel arrived damaged or the parcel was lost during transit, you can make a claim to Shutl for up to £25 for our 3-5 day and 2 day services and up to £60 for our 1 day service (please check the no compensation list for items excluded from standard compensation). Damaged claims can be made as soon as the parcel arrives, but must be made within 30 days from when the parcel was dispatched. If you need to make a claim please contact Shutl customer service.