We’ve just finished compiling some performance stats and liked the numbers so much we thought we’d wrap them up in a pretty Infographic. We believe they make quite a case for why retailers should offer Shutl. What do you think?
Over the last 12 months up to 50% of customers offered Shutl chose the option and checked out when offered at a good price.(1)
For those orders we have seen Average Order Value (AOV) of +136%(2), and been awarded a Net Promoter Score (NPS) of 72 – our customers are happier than Apple’s!
How can delivery do that? Simple…
Shutl lets shoppers get what they want, when they want it. We currently let shoppers choose from 2 options:
- “Now!” – ASAP delivery, within as little as 90 minutes.
- “When?” – choose a 1-hr window, same day or any day.
74% of our customers choose “Now!”, and 26% “When?”. To date our fastest “Now!” delivery took place in 14 minutes: 58 seconds – a world record!
When it comes to happiness, our customers are on average 2.5 times happier than those choosing traditional delivery options.
20% of all Shutlers leave feedback, rating the service 91%. This is broken down as follows:
- speed of delivery: 4.8/5
- value for money: 4.2/5
- ease of use: 4.6/5
- the delivery person: 4.6/5
In addition, an incredible 84% of our shoppers declare that Shutl makes them either more likely or WAY MORE LIKELY to buy from that retailer again in the future!
Last Christmas, 1 in 10 shoppers were put off shopping online entirely due to previous problems with delivery, with a huge 27% of all shoppers claiming to have experienced delivery problems at Christmas.
We’re here to change all that… and we’ve only just got started!
(1) 50% of shoppers that were displayed a Shutl quote when Shutl is 10% or less of basket value selected Shutl and completed checkout- normal conversion of 15%.
(2) On average per transaction across all retailers
Source: Shutl (2012) and Postcode Anywhere (2011)